Journal of Communication Management: Volume 28 Issue 2

Navigating moral minefields in a VUCA world: the contribution of moral foundations theory to strategic communication research and practice

Timo Lenk

In today's volatile, uncertain, complex, and ambiguous world, organizations deal with fragmented publics in contested public spheres. At the core, public opinion is not so much…

Prospects and risks of digitalization in public relations research: mapping recurrent narratives of a debate in fragmentation (2010–2022)

Jannik Kretschmer, Peter Winkler

The debate on digitalization in the public relations (PR) literature has fragmented considerably over the past decade because of its focus on upcoming media-technological…

Transparency ideals in online PR: between dialogue, control and authenticity

Philip Wamprechtsamer

This paper aims to systematically unpack the ideal of organizational transparency by tracing the concept's origins in the era of Enlightenment. Based on a genealogical…

A revised digital media–arena framework guiding strategic communication in digital environments

Mark Badham, Vilma Luoma-aho, Chiara Valentini

This paper refines the Digital Media–Arena (DMA) framework to address the diversity of stakeholders contributing to the production, (re)appropriation and (re)distribution of…

Dealing with risk in stakeholder dialog: identification of risk indicators in a public service media organization's conversation and discourse with citizens

Christian Schwägerl, Peter Stücheli-Herlach, Philipp Dreesen, Julia Krasselt

This study operationalizes risks in stakeholder dialog (SD). It conceptualizes SD as co-produced organizational discourse and examines the capacities of organizers' and…

Staying emotionally connected while being physically apart – exploring what teleworkers need to stay committed and how internal communication can contribute

Julia Stranzl, Christopher Ruppel, Sabine Einwiller

Since research has already shown that social distance affects the relationship between employees and the organization, this study (1) examines job-related resources that…

Voicing the organization on social media: towards a nuanced understanding of coworker voice and sources of control

Rickard Andersson, Mats Heide, Charlotte Simonsson

This article aims to (1) increase the knowledge of how coworkers experience voicing the organization on external social media and (2) deepen and nuance the knowledge of the…

Understanding tensions in strategic communication practices: a strategy-as-practice study of the music industry

Jessica Edlom, Per Skålén

In this study, we applied the strategy-as-practice (SAP) framework to analyse strategic communication practices. SAP implies approaching strategy as something that organisational…

Tackling societal challenges as opportunities: a case study of a Swiss foundation's value-creating function

Nadine Strauß, Markos Mpadanes

In today's risk society, foundations are essential for sustaining democracies. However, the proof of a value-creating function of foundations is rarely assessed. Therefore, this…

Argumentation strategies in lobbying: toward a typology

Irina Lock, Scott Davidson

This paper develops a typology of argumentation strategies used in lobbying. Unlike in other strategic communication functions such as crisis or risk communication, such…