Table of contents
The public relations process: A re‐think
Anne GregoryMuch new work has been undertaken in the field of strategic management in recent years. Corporate planning, especially popular in the 1980s, has given way to new and dynamic…
Public relations in the NHS: An exploratory study of the Scottish experience
Gillian Hogg, Francoise Van BurrenIn the new and challenging environment of Trust hospitals communication plays an ever increasing role. The implication is that this provides opportunities for the public relations…
The representativeness heuristic as a determinant of public perceptions of banking organisations
Roger BennettThree hundred and sixty‐seven members of the general public were interviewed in Surrey and Greater London in an attempt to ascertain whether they employed the representativeness…
Building an in‐house public affairs function
Gloria WalkerIncreasingly more companies are recognising the importance of regulations and other legislation and their effects on business. This recognition has caused significant growth in…
Communication in organisations operating internationally
Andraea Dawson‐ShepherdInternal communication is a significant challenge for most UK organisations, and for those operating pan‐nationally the challenge grows considerably. The complexity lies in the…
Knowledge management: A case study
Victoria Ward, Jane AlexanderThis paper describes how NatWest Markets’ (NWM) recent initiative in knowledge management was born and the ways in which it has already evolved to meet the organisation's needs…
People, technology and communication: The case for superhighway codes
Kevin Thomson, Lorrie ArganbrightTechnology is rapidly changing the shape of internal communication, as increasingly more organisations make use of email, intranets, ‘extrenets’, databases and the like. The…
European Works Councils and information and consultation procedures: Employee communications — strategy and approach
Don CuthbertThe new Amsterdam Treaty — which incorporates the Social Chapter — was signed in October. The UK will now be affected by a number of European directives from which it had…
How is your Suitish? (pronounced ‘sweetish’)
Timothy R.V. FosterIn this paper the author discusses the use of poor written English in and around the executive suite and suggests some ways to achieve greater clarity.
Directors' Guide: Better Communications for NHS Trusts'
Gillian Hogg, Kevin Moloney, David Miller, W.D.E. MallinsonCommunication, like quality or professionalism, is one of those words that is constantly bandied around without ever being properly considered; they are universally considered to…
ISSN:
1363-254XOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Jesper Falkheimer