Benchmarking for Quality Management & Technology: Volume 1 Issue 3

Developing Innovation Benchmarks: An Empirical Study

Tor Guimaraes, Kathryn Langley

Benchmarking against industry averages or high performance organizationscan be useful for most companies to improve products and processes,including strategic planning…

D2D: A Quality Winner’s Approach to Benchmarking

Rob Hutton, Mohamed Zairi

Design to Distribution Ltd (D2D) is a wholly owned subsidiary of the ICLgroup. It gained this status in 1993, having previously been ICLManufacturing Division. Since 1991 it has…

Measuring the Quality of Services: The Use of Internal Climate

Huei Lee, Jack L. Howard

Attempts to illustrate how an internal climate survey can be used as ameasurement tool to assess the level of quality in the service sector.Internal climate should ideally be…

Integrating Total Quality Management in the Adoption of New Technologies

Christian N. Madu, Chu‐Hua Kuei, John Aheto, Dena Winokur

Discusses how appropriate technologies can be selected in order to facethe quality challenge. Identifies the multitude of factors thatinfluence such selection and uses the…