Academia Revista Latinoamericana de Administración: Volume 36 Issue 4

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Pablo Gálvez-Ruiz, Ferran Calabuig, Moisés Grimaldi-Puyana, María Huertas González-Serrano, Jerónimo García-Fernández

The purpose of this paper is to analyse the influence of perceived quality and customer engagement on perceived value and satisfaction in a model to evaluate loyalty in users of…

Innovation in the tourism sector, organizational learning and performance

Iván Santiago Galarza, Rocío Guadalupe León-Carlosama, Alba Grisela Cevallos-Pineda, Mónica Martínez-Gómez

The purpose of this research paper is to establish the impact of process and service innovation on non-financial and financial performance in the tourism sector, as well as to…

Economic-financial performance and value creation in the Brazilian construction industry

Ricardo Vinícius Dias Jordão, Davidson Junio Costa

This paper aims to analyze the economic-financial performance (EFP) and value creation (VC) in the Brazilian construction industry.

Corporate governance meets corporate social responsibility: evidence from Latin America

Alan Bandeira Pinheiro, Joina Ijuniclair Arruda Silva dos Santos, Danielle Mantovani Lucena da Silva, Andréa Paula Segatto, Jose Carlos Korelo

This study aims to examine the effect of corporate governance mechanisms on social responsibility in Latin America.

The role of dynamic capabilities on the effectiveness of organizational changes in public sector

Samuel Leite Castelo, Carlos F. Gomes

Governments worldwide have used administrative reforms to align public organizations with the needs of their key stakeholders. However, despite successfully implementing them…

Firm certification and export performance: the case of the “SME Leader” label

Luís Pacheco

Third-party certifications promote firms' high standards and enhance their legitimacy and reputation, potentially positively impacting their performance, namely on exports.

The user cost of capital and corporate investment in the Latin American economies: a novel approach

Ömer Tuğsal Doruk

In the current study, corporate investment is examined by using a user cost of capital model for two important Latin American economies: Brazil and Mexico. In this paper, a…

International performance of Latin American companies: institutional and reputational perspectives

Ana-Maria Parente-Laverde, Izaias Martins, Laura Isabel Rojas de Francisco

This study aims to analyze the effect of institutional dimensions and corporate reputation (CR) on the performance of Latin American companies using a study framework built on…

Sustainable strategies and firm performance in manufacturing industry of Coahuila, Mexico

Jorge Alfonso Lara-Pérez, Alberto Aguilera-Tovar, Alejandra Hernandez-Rodriguez

Adoption and implementation of sustainable strategies (SS) in firms have been widely studied; however, there is scarce evidence of factors that affect the overall firm performance…