Table of contents
What do teachers think about quality in the Spanish university?
Marta Barandiaran‐Galdós, Miren Barrenetxea Ayesta, Antonio Cardona‐Rodríguez, Juan José Mijangos del Campo, Jon Olaskoaga‐LarrauriThis paper aims to present the opinions of teaching staff at Spanish universities regarding the relative importance of a number of quality factors, and perceived levels of…
Leadership and quality management: An analysis of three key features of the Greek education system
Anna SaitiThis paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational…
Health care management courses in Greek universities: A first attempt to establish factors affecting satisfaction
Vangelis Kotsifos, Athanasios Alegakis, Anastas PhilalithisThe object of this study is to formulate, establish and apply a suitable and reliable tool for measuring the course experience satisfaction of Master graduates. A questionnaire…
Perceptions of international students on service quality delivery in a Malaysian public university
Baboucarr Njie, Soaib Asimiran, Roselan BakiThe purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university.
An empirical study of state university students' perceived service quality
Sik Sumaedi, Gede Mahatma Yuda Bakti, Nur MetasariThis paper aims to identify: university students' perceived service quality dimensions; the dimensions contributing most towards overall students' perceived service quality; and…
Implementing a quality management framework in a higher education organisation: A case study
Kim O'Mahony, Thomas N. GaravanThis paper aims to report and analyse the lessons learned from a case study on the implementation of a quality management system within an IT Division in a higher education (HE…
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ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova