Training for Quality: Volume 4 Issue 2

Performance improvement: impact of training in statistical process analysis for engineers at an IC factory

Jan N. Streumer

Reports on the production of integrated circuits ‐ a cyclical process consisting of a large number of operations, the results of which are measured, where possible ‐ in a large…

The need for quality cultures

Phillip W. Bowen

Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with…

People management: where is the evidence of best practice? Part I

A. Hamzah, M. Zairi

As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations…

Are the cultures required to attain ISO 9000 and total quality management mutually exclusive?

Matthew Hind

Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up…

How to coach teams in business the John Wooden way

Sheila J. Kaye, Brian H. Kleiner

How do we measure leadership? How do we measure success? Does the real measure of success escape analysis? According to John Wooden, team success is dependent on the individual…

Quality management as a brand‐building strategy: a proposal to return to basic purpose

John Peters

Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD…

The measurement of the implementation of TQM in Anglian Water Services, directorate of engineering

Philip A. Burgess, Lawrence R.P. Reavill

Discusses an investigation currently being undertaken into the implementation of total quality management in the engineering directorate of Anglian Water Services Ltd. Identifies…