Table of contents
Cognitive, affective and behavioural responses in mall experience: A qualitative approach
Laura Lucia-Palacios, Raúl Pérez-López, Yolanda Polo-Redondo– The purpose of this paper is to identify specific cognitive and affective responses in mall experience, as well as their antecedents, moderators and behavioural outcomes.
The role of salespeople in developing life insurance customer loyalty
Tsu-Wei Yu, Lu-Ming Tseng– The purpose of this paper is to closely investigate the antecedents affecting relationship quality and its consequences between life insurers and their customers.
Exploring logistics-related environmental sustainability in large retailers
Maria Björklund, Helena Forslund, Maria Persdotter IsakssonThe purpose of this paper is to explore and illustrate ways in which the world’s largest retailers describe their logistics-related environmental considerations, their…
Benefits and risks associated with time choice of innovating in retail settings
Eleonora PantanoThe innovation success requires a deep understanding of risks and benefits of the process, as well as of the best moment for innovating. The purpose of this paper is to explore…
The effectiveness of power-dependence management in retailing
Katsuyoshi Takashima, Changju KimThe purpose of this paper is to investigate retailers’ power-dependence management through the lens of supply chain diversification, and explore how it is linked to their logistic…
The cross-shopping behaviour: patterns of store format mobility in the apparel sector
Beatrice Luceri, Sabrina LatusiThe study investigates the cross-format shopping behaviour in the apparel sector. The purpose of this paper is to relate the number of store formats patronized to a set of…
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ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers