Table of contents
Supply Chain Event Management: Three Perspectives
Andreas OttoSupply Chain Event Management (SCEM) addresses a fundamental business problem: inter‐organizational processes rarely execute as scheduled, since they happen in an environment…
The Customer Service Management Process
Yemisi A. Bolumole, A. Michael Knemeyer, Douglas M. LambertCustomer service management is the supply chain management process that represents the firm's face to the customer. The process is the key point of contact for administering…
The Manufacturing Flow Management Process
Thomas J. Goldsby, Sebastián J. García‐DastugueManufacturing flow management is the supply chain management process that includes all activities necessary to move products through the plants and to obtain, implement, and…
Positioning the Role of Collaborative Planning in Grocery Supply Chains
Mark BarrattSupply chain integration is to a large extent still only a promise, despite considerable efforts by organizations and their customers and suppliers. Lack of visibility across the…
Evaluating the Applicability of Merge‐in‐transit
Timo Ala‐Risku, Mikko Kärkkäinen, Jan HolmströmThe physical distribution of goods is one of the key success factors in fast moving markets. Many companies are involved in the search for efficient distribution alternatives, as…
Measuring Cash‐to‐Cash Performance
M. Theodore Farris, Paul D. HutchisonThe cash‐to‐cash (C2C) metric has evolved as one of the first measurements bridging across the firm. Therefore, it is important for managers to understand how the C2C metric is…
Evaluating the Supply Chain Role of Logistics Service Providers
Yemisi A. BolumoleThe shift from traditional and functional third‐party logistics to comprehensive supply‐chain relationships has significant implications for the role of third‐party logistics…
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ISSN:
0957-4093Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Britta Gammelgaard