Table of contents
Knowledge generation and market orientation during global crises in supply chains
Fellipe Silva Martins, Leonardo Vils, Fernando Antonio Ribeiro Serra, Wanderley da Silva Junior, Domingos Márcio Márcio Rodrigues NapolitanoSupply chains (SCs) depend on interorganizational relationships (IORs) to function optimally, yet crises may lessen the knowledge flows therein. This paper aims to address this…
Sustainability orientation, CSR implementation and new venture growth
Albert Danso, Samuel Adomako, Joseph Amankwah-Amoah, Theophilus LarteyBuilding on the upper echelons theory and sustainability orientation (SO) literature, this paper aims to examine the possibility that the relationship between chief executive…
Escaping from institutional weakness by EM-MNEs: the role of firms’ resources vulnerability
Mauricio Losada-Otálora, Veneta AndonovaHow does emerging market multinational enterprises’ (EM MNEs) resource vulnerability to domestic institutional weakness influence the escapist outward foreign direct investment…
Effects of customer characteristics and service quality on share of wallet in neighbourhood shops based on an asymmetric approach
Christian Nedu OsakweThe purpose of this paper is to increase the understanding of customer share of wallet (SoW) based on research in customer characteristics and the retail service quality model…
Exploring customer stewardship behaviors in service firms
Henry Boateng, Fortune Edem Amenuvor, Diyawu Rahman Adam, George Cudjoe Agbemabiese, Robert E. HinsonThe existing literature has emphasized the importance of frontline service employees developing a sense of ownership for the overall well-being of customers. However, studies into…
I can see the opportunity that you cannot! A nexus between individual entrepreneurial orientation, alertness, and access to finance
Ahmad Raza Bilal, Tehreem Fatima, Sajid Iqbal, Muhammad Kashif ImranThe purpose of this study is to demonstrate how alertness enable small and medium scale enterprise (SME) owners to leverage their individual entrepreneurial orientation (IEO) such…
Organisational and environmental indicators of B2B sellers’ sales performance in services firms
Rocio Rodriguez, Mornay Roberts-Lombard, Nils M. Høgevold, Göran SvenssonThis study aims to propose a conceptual framework based on organisational and environmental indicators of business-to-business sellers’ sales performance in services firms.
ISSN:
0955-534XOnline date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Goran Svensson