International Journal of Health Care Quality Assurance: Volume 25 Issue 6
Addressing the issues of management and quality
Table of contents
Interpersonal factors affecting communication in clinical consultations: Canadian physicians' perspectives
Brenda L. Lovell, Raymond T. Lee, Celeste M. BrotheridgeThis study seeks to determine how process and latent errors in the interpersonal, organizational, health system, and public health domains impact doctor/patient communication and…
Impact of a novel training experience on the development of a customer service culture in a large hospital trust
Lesley‐Jane Eales‐Reynolds, Colin ClarkeThis study was designed with the intention of exploring the effectiveness of a novel approach to training health services workers to meet the aims of raising awareness of their…
Implementation of a quality management system according to 9001 standard in a hospital in the home unit: Changes and achievements
Matilde Rodríguez‐Cerrillo, Eddita Fernández‐Díaz, Amaia Iñurrieta‐Romero, Ana Poza‐MontoroThe purpose of this paper is to describe changes and results obtained after implementation of a quality management system (QMS) according to ISO standards in a Hospital in the…
Therapeutic equivalent substitute that is new or unfamiliar to the chronic patient may result in medication error
Uri Gabbay, Noga Yosef, Neta Feder‐Krengel, Joseph MeyerovitchThe developing generic market has huge advantages of availability and affordability of therapy. The question of whether a therapeutic equivalent substitute under an unfamiliar…
Testing linen disinfection procedures in practice with phage‐charged‐bioindicators
Anja Gerhardts, Helmut Mucha, Dirk HöferDisinfecting laundry processes are essential to avoid contamination of laundering machines and linen during commercial laundry reprocessing in the health care sector. Recently a…
Uncovering the common ground in qualitative inquiry: Combining quality improvement and phenomenology in clinical nursing research
Janice Gullick, Sandra WestThe purpose of this paper is to describe the use of a common qualitative data set analysed with both a quality improvement tool to facilitate service improvement, and a rigorous…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar