International Journal of Bank Marketing: Volume 34 Issue 3
Strapline:
For the financial services sectorTable of contents
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Muslim Amin– The purpose of this paper is to examine the internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty.
Examining the key dimensions of mobile banking service quality: an exploratory study
Minjoon Jun, Sergio Palacios– The purpose of this paper is to identify the key dimensions of mobile banking (m-banking) service quality.
The intentions of Lebanese consumers to adopt mobile banking
Mehmet Haluk KoksalThe purpose of this paper is to identify the factors that differentiate customers with high intentions to adopt mobile banking from others. This study examined the effect of…
E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction
Charles k. Ayo, Aderonke Atinuke Oni, Oyerinde J. Adewoye, Ibukun O. Eweoya– The purpose of this paper is to investigate factors affecting e-banking usage based on electronic service (e-service) quality, attitude and customer satisfaction.
The effects of organization mission fulfillment and perceived organizational support on job performance: The mediating role of work engagement
Osman M Karatepe, Mehmet AgaDrawing from Bagozzi’s (1992) reformulation of attitude theory, the purpose of this paper is to propose and test a conceptual model that links organization mission fulfillment…
Customer relationship management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Suhail Ahmad Bhat, Mushtaq Ahmad DarziThe purpose of this paper is to develop a comprehensive integrated model which helps in explaining the impact of Customer Relationship Management (CRM) dimensions (complaint…
Predictors of customer loyalty in the Pakistani banking industry: a moderated-mediation study
Muhammad Abid Saleem, Sadaf Zahra, Rashid Ahmad, Hina IsmailThe purpose of this paper is to develop an original framework to explore the effects of social influence (SI), market orientation (MO) and service quality (SQ) with moderating…
![Cover of International Journal of Bank Marketing](/insight/proxy/containerImg?link=/resource/publication/issue/1446ee50e4f4d93a592fdc6717181dc1/urn:emeraldgroup.com:asset:id:binary:ijbm.cover.jpg)
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami