Table of contents
Admission scheduling in acute care hospitals: does the practice fit with the theory?
Paul Gemmel, Roland Van DierdonckAdmission scheduling is identified as an important strategy to match supply and demand in acute care hospitals. During the last decades, many different theoretical models of…
A multi‐criteria data envelopment analysis model for measuring the productive efficiency of hospitals
Minwir Al‐ShammariThis paper seeks to measure and evaluate the productive efficiency of health‐care organizations (hospitals) using a multicriteria Data Envelopment Analysis (DEA) methodology. DEA…
Managing service operations based on customer preferences
Rohit Verma, Gary M. ThompsonThis article presents the results of a study using discrete choice analysis (DCA) in the dine‐in pizza industry. DCA offers an effective approach for incorporating customer…
Electronic commerce usage in business‐to‐business purchasing
Hokey Min, William P. GalleAs the Clinton administration recently released its plan for developing world‐wide information superhighways and making electronic communications a national priority, a growing…
Measurement of productivity of professional services: Anillustration on Swedish management consulting firms
Lilach NachumExisting measures of productivity were designed to measure productivity in industries in which both input and output are tangible standardised quantities. They are inadequate for…
Control of service parts
Leonard Fortuin, Harry MartinService parts are needed for maintenance of industrial systems as well as for consumer products. Their logistics has an inherent difficulty: common models for inventory management…
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ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen