Table of contents
Benchmarking quality systems in two European academic libraries
Núria Balagué, Jarmo SaartiThe purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio…
Managing university libraries: A cross Australian/UK study of second tier managers in university libraries
Graham Walton, Liz Burke, Margaret OldroydThe purpose of this paper is to investigate the management function of second tier posts in both Australia and the UK university libraries, including the identification of trends…
Strategic planning and management for the public libraries: The case of Greek central public libraries
Petros A. Kostagiolas, Christina Banou, Evangelia‐Maria LaskariThe purpose of the paper is twofold: to provide an overview of the present situation at the Greek central public libraries and to identify strategic development areas in regard to…
Needed competencies for collection managers and their development: Perceptions of university librarians
Kanwal AmeenThis paper aims to discover perceptions of university librarians regarding the needed competencies for collection managers in Pakistan in the emerging digital paradigm.
Librarian interrupted! Ur‐librarian to un‐librarian, or ur‐librarian to uber‐librarian?
Colin StoreyThe purpose of this paper is to address the dangers and opportunities for a highly trained group of professionals – librarians – in responding to the present and future…
Auditing the library's quality system
Núria BalaguéThe purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing.
The innovative university library: strategic choice, construction practices and development ideas
Guo Jing, Chen JinThe purpose of this paper is to propose the strategic choice of innovative university library, including its definitions, structure framework. As a case study, the construction…
The information commons at Sichuan University Jiang'an Library: A case study from China
Leye Yao, Liu Liu, Na CaiThis paper aims to give a snapshot of planning, building and developing the information commons at a comprehensive research university library in China. It seeks to frame and…
Prioritizing academic library service quality indicators using fuzzy approach: Case study: libraries of Ferdowsi University
Reza Jamali, Hossein Sayyadi TooranlooFuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The purpose of this paper is to prioritize the library service…
Theory, research, and practice in library management 6: Managing uncertainty through scenario planning
Graham WaltonThe purpose of this paper is to explore how uncertainty as a concept is being faced in many areas of work (including libraries). The use of scenario planning in managing this…
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