Table of contents
Strategies for Service Quality
Eric SandelandsFor many, quality circles have been a struggle, total quality management has been something to “get around to one day” and continuous improvement has just been another expression…
441
ISSN:
0143-5124Online date, start – end:
1979Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Librarian Career DevelopmentEditor:
- Mr Steve O'Connor