Table of contents
Bargaining for quality: Quality clauses in enterprise – agreements in Queensland
Arthur P. Preston, Richard B. Sappey, Stephen TeoBoth enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of…
Models, styles and metaphors: understanding the management of discipline
Anthony FenleyThis article looks at discipline as a workplace issue, considers what is meant by good industrial relations, and how the effective management of discipline can contribute to…
Restructuring the employment relationship in Surrey County Council
Ian Kessler, Jackie Coyle ShapiroThis article looks at attempts made by a case study organization, Surrey County Council, to evaluate and restructure the employment relationship in the context of a range of…
“Real” managers don’t do NVQs: a review of the new management “standards”
Irena GrugulisIn 1997 the Management Charter Initiative (MCI) officially launched the new management NVQs (National Vocational Qualifications), benchmarks which attempted to describe the work…
An evaluation on the employees’ retraining programmes in Hong Kong
May M.L. WongHong Kong has experienced an economic transformation from a manufacturing‐based to a service‐based economy which has impacted on the demand for manual labour. In 1992, the…
ISSN:
0142-5455Online date, start – end:
1979Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Dennis Nickson