Management Research News: Volume 30 Issue 6
Subject:
Table of contents
The effects of previous episodes in business‐to‐business interaction
Sergio Biggemann, Francis ButtleThis paper seeks to analyse the effects that previous episodes have on business‐to‐business relationships and how these episodes can influence the parties’ responses to a…
631
Customer complaints about airline service: a preliminary study of Turkish frequent flyers
Özlem AtalikThis paper aims to identify common complaints made by Turkish frequent flyers related to their program membership.
4790
Impact of shared beliefs on “perceived usefulness” and “ease of use” in the implementation of an enterprise resource planning system
T. Ramayah, May‐Chiun LoThis article seeks to examine the impact of shared beliefs concerning the benefits of enterprise resource planning (ERP) among executives and engineers in the northern region of…
4577
Understanding the psychological contract: a direction for the future
Robert G. DelCampoThis paper sets out to review selected psychological contract literature to aid in developing understandings about the unique nature of today's work agreements and work…
10186