Work Study: Volume 48 Issue 7
Table of contents
TQM practices in Costa Rican companies
Sameer Prasad, Jaideep Motwani, Jasmine TataAs regional import barriers fall and trading blocks are formed, small nations become viable options for sourcing components as part of multinationals’ value chain activities. Such…
E‐mail use and abuse
Charles ParkerThe use of electronic mail has grown exponentially in the last five years. When used effectively, it is a very effective messaging and information medium. However, abuse of e‐mail…
Delivering BPR via task groups
Victor BrightTask groups are semi‐autonomous working groups with specific responsibilities, delivering to specific aims and targets. If created effectively, they can form the basis of a…
Process improvement by poka‐yoke
Michael FisherOutlines the concept of poka‐yoke (as developed by Shigeo Shingo) as a quality methodology, and contrasts it with statistical process control. Highlights the inherent simplicity…