Personalisation Tipping Point Framework

Abstract

The national programme for personalising adult social care represents a massive change management challenge for local government in England. The programme has entered its third year and this article presents evidence of councils struggling to deliver change on the scale required. In addition, councils now have to find savings at an unprecedented level as part of the new coalition government's emergency budget to tackle the financial deficit.This article demonstrates the need for leadership development to deliver change of a magnitude never before confronted by social care leaders. In particular, the report identifies a need for leadership capabilities to be developed in the two key areas of change management and financial management.The article introduces the Personalisation Tipping Point Framework as one tool to help leaders deliver personalisation programme changes and significant savings quickly. The article concludes that it is possible to deliver personalised services and the financial savings, provided that the right leadership and tools are in place.

Citation

Hawkins, T. (2011), "Personalisation Tipping Point Framework", International Journal of Leadership in Public Services, Vol. 7 No. 1, pp. 53-61. https://doi.org/10.5042/ijlps.2011.0093