Keywords
Citation
(2001), "ESI establishes Technical Support Centre in Europe for customers", Soldering & Surface Mount Technology, Vol. 13 No. 3. https://doi.org/10.1108/ssmt.2001.21913cab.029
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
ESI establishes Technical Support Centre in Europe for customers
ESI establishes Technical Support Centre in Europe for customers
Keyword: ESI
Electro Scientific Industries, Inc. has opened a European Technical Support Centre in Crawley, UK to provide additional engineering support for customers using ESI's electronics manufacturing equipment throughout Europe.
ESI's freephone call centre gives customers convenient access to support specialists 18 hours a day Monday through Friday from 9 a.m. to 3 a.m. CET to address technical issues across ESI's entire product range. Customers can also use the Centre to order parts, schedule on-site visits or to receive training or preventive maintenance information.
Customers can reach the call centre at +800 6000 3000. The centre will be based at ESI's office in the UK, with incoming calls from German- and French-speaking countries being seamlessly rerouted to the appropriate contact using state-of-the-art identification software. Other software also allows Centre specialists to log and track all regional service events and look for additional ways to support customers.