Citation
(2002), "Global perspectives on quality", Measuring Business Excellence, Vol. 6 No. 3. https://doi.org/10.1108/mbe.2002.26706cae.003
Publisher
:Emerald Group Publishing Limited
Copyright © 2002, MCB UP Limited
Global perspectives on quality
Global perspectives on quality
N.S. Dedhia, Total Quality Management (UK), Vol. 12 No 6, September 2001
Exemplifies increasing global awareness of quality promoted by expanding world competition and adoption of ISO 9000, by recounting quality organization-related activities in a number of countries. Covers, inter alia, quality associations, including: American Society for Quality; European Organization for Quality; European Foundation for Quality Management; Australian Organization for Quality; New Zealand Organization for Quality; Asia Pacific Quality Organization; Venezuela Association for Quality. Mentions quality bodies in several other countries. Touches on quality awards, quality conferences and events, standards-making, certification, quality education and qualifications, and international co-operation. Concludes this broad roundup on worldwide quality by identifying quality-related gaps in management education, staff training, co-operation between professionals, and inter-organization/government communication.
Comment: This brief snapshot of quality across the globe highlights the various organizations dedicated to the quality concept and identifies gaps in management that could be filled through the use of this tool. If you have ever queried the global nature and relevance of TQM, this article will undoubtedly change your mind.