TQM as a management strategy for the next millennia

Citation

(2002), "TQM as a management strategy for the next millennia", Measuring Business Excellence, Vol. 6 No. 2. https://doi.org/10.1108/mbe.2002.26706baf.002

TQM as a management strategy for the next millennia

TQM as a management strategy for the next millennia

S. Mehra, J.M. Hoffman and D. Sirias, International Journal of Operations & Production Management, Vol. 21 No. 5/6, 2001

Examines the future role of TQM and its implications for managerial thinking processes. Draws on previous writing and views of other authors regarding what TQM is and how to implement it. Tables a preliminary list of 45 critical elements of TQM implementation identified by the authors, the nature of which are discussed in terms of five key factors: human resources focus, management structure, quality tools, supplier support and customer orientation. Considers the implication of each factor for TQM process. Assesses managerial perceptions of the quality revolution of the future through a survey of senior manufacturing executives of large manufacturing businesses. Discusses the findings of the survey with reference to incoming quality challenges and associated improvements, focusing on four main areas: customer, process, innovation and environment. Suggests, from the findings, that manufacturers should take a closer look at the TQM philosophy in general, how it is to be used in their environment, and should use TQM ideals to forge new relationships with their trading partners.

Comment: These critical elements of TQM are interesting in terms of trying to define this concept. This article provides the starting point in terms of re-assessing the TQM philosophy in general.