Balancing privacy and communication in activity-based workspaces: a longitudinal study
Journal of Corporate Real Estate
ISSN: 1463-001X
Article publication date: 5 December 2022
Issue publication date: 9 August 2023
Abstract
Purpose
The aim of this study is to investigate whether activity-based workspaces (ABWs) are able to solve the privacy-communication trade-off known from fixed-desk offices. In fixed-desk offices, employees work in private or open-plan offices (or in combi-offices) with fixed workstations, which support either privacy or communication, respectively. However, both dimensions are essential to effective employee performance, which creates the dilemma known as the privacy-communication trade-off. In activity-based workspaces, flexible workstations and the availability of different spaces may solve this dilemma, but clear empirical evidence on the matter is unavailable.
Design/methodology/approach
To address this knowledge gap, the authors surveyed knowledge workers (N = 363) at a medium-sized German company at three time points (T1–T3) over a one-year period during the company’s move from a fixed-desk combi-office (a combination of private and open-plan offices with fixed workplaces) to an ABW. Using a quantitative survey, the authors evaluated the employees’ perceived privacy and perceived communication in the old (T1) and the new work environments (T2 and T3).
Findings
The longitudinal study revealed a significant increase in employees’ perceived privacy and perceived communication in the ABW. These increases remained stable in the long term, which implies that ABWs have a lasting positive impact on employees.
Originality/value
As the privacy and communication dimensions were previously considered mutually exclusive in a single workplace, the results confirm that ABWs can balance privacy and communication, providing optimal conditions for enhanced employee performance.
Keywords
Acknowledgements
An earlier version of this paper was presented at the 81st Annual Meeting of the Academy of Management (AOM 2021).
Citation
Rücker, M., Eismann, T.T., Meinel, M., Söllner, A. and Voigt, K.-I. (2023), "Balancing privacy and communication in activity-based workspaces: a longitudinal study", Journal of Corporate Real Estate, Vol. 25 No. 3, pp. 181-204. https://doi.org/10.1108/JCRE-11-2021-0038
Publisher
:Emerald Publishing Limited
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