Sservice you can bank on
Robert Crawford
(Manager, Service quality Development, Royal Bank Of Scotland)
77
Abstract
According to the Royal Bank of Scotland, service in the recession is only more of the same. To help it remain competitive, both in and out of recession, it has refocused itself on providing a better service to its customers, whatever else may happen.
Citation
Crawford, R. (1993), "Sservice you can bank on", The TQM Magazine, Vol. 5 No. 1. https://doi.org/10.1108/eb059551
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited