Intentional breakdowns and conflict by design

Abstract

Many firms have adopted one or more “radical” management remedies in a quest for breakthroughs in performance. But their goal of “discontinuous” improvements usually has an unspoken stipulation: change that causes breakdowns is not acceptable. A few innovative companies have found, however, that process and offering breakthroughs can't occur without carefully orchestrated management system conflict and breakdowns.

Citation

Pascale, R.T. (1994), "Intentional breakdowns and conflict by design", Planning Review, Vol. 22 No. 3, pp. 12-19. https://doi.org/10.1108/eb054463