Xerox creates a continuous learning environment for business transformation

Abstract

Managing by process at Xerox is accomplished by the core process champions and owners through cross organizational process owner councils. The council members are owners of the subprocesses comprising the end‐to‐end core process. The process owner council is literally a company‐wide learning network. Its members, using the the Xerox Business Architecture as the context, exchange best practices, benchmark both within Xerox divisions and with external companies, and execute coordinated process reengineering initiatives.

Citation

Ramcharamdas, E. (1994), "Xerox creates a continuous learning environment for business transformation", Planning Review, Vol. 22 No. 2, pp. 34-38. https://doi.org/10.1108/eb054460