Why you need a service strategy
399
Abstract
“In all industries, when competitors are roughly matched, those that stress customer service will win.”
Citation
Davidow, W.H. and Uttal, B. (1990), "Why you need a service strategy", Planning Review, Vol. 18 No. 1, pp. 10-14. https://doi.org/10.1108/eb054277
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited