Critical success factors
York P. Freund
(Principal of Arthur Young, is based in the firm's Chicago office.)
8814
Abstract
Critical success factors (CSFs) are the hottest management buzz words. But most managers are vague about exactly what they are, how they work, and the problems inherent in using them. This article defines critical success factors (also known as “key success factors”) and describes how one insurance company has used them successfully to fine tune its business planning.
Citation
Freund, Y.P. (1988), "Critical success factors", Planning Review, Vol. 16 No. 4, pp. 20-23. https://doi.org/10.1108/eb054225
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited