Reference Management

Abstract

Reference services policies and procedures — we all have them. The question is, how are these policies recorded and organized for the use of the staff and the public we serve. Most reference departments have collections of memoranda, minutes, and individual policy statements, more or less organized in binders at the reference desk, and revised in a more or less systematic fashion. In exceptional cases there are detailed manuals of reference services policies and procedures which are periodically revised.

Citation

Scheele, B. (1983), "Reference Management", Reference Services Review, Vol. 11 No. 2, pp. 81-83. https://doi.org/10.1108/eb048811