The effect of returned goods on distribution performance

Abstract

A hidden enemy of distribution efficiency is at work in almost all distribution systems. It causes increased distribution costs, yet, in many firms, seldom receives much management attention. Who, or what, is this hidden enemy? Quite simply, it is goods which require return to the vendor or adjustment of sales terms once they have been received by a customer.

Citation

DENSMORE, M.L. and GRABNER, J.R. (1972), "The effect of returned goods on distribution performance", International Journal of Physical Distribution, Vol. 2 No. 3, pp. 135-143. https://doi.org/10.1108/eb038867