RENFE MAKES MODEL ALLIANCES

Abstract

The customer‐supplier strategic alliance established by RENFE, the Spanish national railway company relies on an adapted and customized version of the European model for business excellence developed to rate the performance of every part of the business.

Citation

Loveday, M. (1997), "RENFE MAKES MODEL ALLIANCES", Measuring Business Excellence, Vol. 1 No. 1, pp. 47-50. https://doi.org/10.1108/eb025469