THE EFFECTS OF PERCEIVED IDENTITY AND JUSTICE EXPERIENCES WITH AN ADR INSTITUTION ON MANAGERS' DECISION PREFERENCES

Abstract

This study samples 78 business decision‐makers whose cases were part of an alternative dispute resolution (ADR) process, i.e., the Public Construction Commission (PCC), which operates under the government in Taiwan, between 1997 and early 2000. The authors propose an interaction between two variations of trust—category‐based trust and experience‐based trust—and hypothesize that decision‐makers’ perceived identity with new versus old government ideology and past justice experiences (with the PCC) would jointly affect their decision preferences. The results partially support these hypotheses. The authors emphasize the critic role of trustworthiness of the third‐party ADR providers. We conclude with a discussion of the implications of the findings.

Citation

Chi, S., Tsai, H. and Tsai, M. (2004), "THE EFFECTS OF PERCEIVED IDENTITY AND JUSTICE EXPERIENCES WITH AN ADR INSTITUTION ON MANAGERS' DECISION PREFERENCES", International Journal of Conflict Management, Vol. 15 No. 1, pp. 57-76. https://doi.org/10.1108/eb022907