Formalisation of the Customer Service Function in Distribution

Abstract

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments in business procedure and organisational structure are necessary.

Citation

Wagner, W. (1976), "Formalisation of the Customer Service Function in Distribution", International Journal of Physical Distribution, Vol. 7 No. 3, pp. 159-175. https://doi.org/10.1108/eb014395