Tough Questions Senior Managers in Health Care Should be Asking about Quality

Abstract

The role of top management and its responsibility for quality is addressed by asking five key questions covering measurement, cost, objectives, recognition and support of quality initiatives and communications.

Citation

Labovitz, G.H., Sang Chang, Y., Donnachie, I. and Berry, M. (1988), "Tough Questions Senior Managers in Health Care Should be Asking about Quality", International Journal of Health Care Quality Assurance, Vol. 1 No. 2, pp. 12-14. https://doi.org/10.1108/eb006068