Responding to the coronavirus pandemic: emerging issues and challenges for Indian hospitality and tourism businesses
Worldwide Hospitality and Tourism Themes
ISSN: 1755-4217
Article publication date: 27 July 2021
Issue publication date: 11 October 2021
Abstract
Purpose
The coronavirus pandemic has triggered a paradigm shift in all businesses, and given the restrictions that followed, hospitality and tourism has been significantly affected. This article identifies some emerging issues and trends in hospitality and tourism businesses related to this, and in so doing, it introduces the theme issue.
Design/methodology/approach
The article draws on recent reports and articles and on several rounds of discussion between academics, practitioners and other stakeholders to identify the issues arising, which are then explored in the articles featured in this theme issue.
Findings
The study findings reveal that the pandemic response has prompted advances in technology, profit management, training, service blueprinting and online education, coupled with industry integration, sustainability practices, housekeeping services, medical tourism and virtual tourism among others.
Originality/value
The theme issue sought to address the real-life issues that are impacting hospitality and tourism in India and some of the wider implications. This exploratory work is based on inputs from industry professionals, policymakers and other stakeholders in relation to the emerging issues and the formulation of strategies to mitigate the impact of the pandemic on hospitality and tourism businesses in India.
Keywords
Citation
Sanjeev, G.M. and Tiwari, S. (2021), "Responding to the coronavirus pandemic: emerging issues and challenges for Indian hospitality and tourism businesses", Worldwide Hospitality and Tourism Themes, Vol. 13 No. 5, pp. 563-568. https://doi.org/10.1108/WHATT-06-2021-0088
Publisher
:Emerald Publishing Limited
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