Psychological empowerment and employee resilience in travel agencies and hotels
Abstract
Purpose
Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators.
Design/methodology/approach
Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses.
Findings
The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER.
Originality/value
Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.
Keywords
- Psychological ownership
- Employee innovation behavior
- Psychological empowerment
- Employee resilience
- Travel agencies and hotels
- 心理所有权
- 员工创新行为
- 心理赋权
- 员工复原力
- 旅行社和饭店
- Propiedad psicológica
- Comportamiento innovador de los empleados
- Potenciación psicológica
- Resiliencia de los empleados
- Agencias de viajes y hoteles
Citation
Alshiha, A.A., Alkhozaim, S.M., Alnasser, E.M., Khairy, H.A. and Al-Romeedy, B.S. (2024), "Psychological empowerment and employee resilience in travel agencies and hotels", Tourism Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TR-03-2024-0208
Publisher
:Emerald Publishing Limited
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