Exploring enablers of modularity in healthcare service delivery
ISSN: 1754-2731
Article publication date: 6 October 2021
Issue publication date: 24 November 2022
Abstract
Purpose
This paper explores the enablers of modular healthcare services.
Design/methodology/approach
A survey-based approach was adopted with specialised hospitals as the unit of analysis. A structural model was developed based on a literature review and assessed using a cross-sectional research design. A 23-indicator questionnaire was circulated among service providers in the healthcare system across India, and 286 valid responses were received. The data were analysed using partial least squares-structural equation modeling (PLS-SEM).
Findings
The results reveal that professional competence, technological versatility, clear division of tasks, channelised flow of information and professional autonomy act as enablers that may drive modular service delivery.
Research limitations/implications
By examining service providers' perspectives, this paper highlights the influence of the identified enablers on modular service delivery in healthcare organisations.
Practical implications
For practitioners, the study provides suggestions for designing patient-centric healthcare services via modular healthcare delivery. The identified structural relationships can facilitate immediate corrective actions and the formulation of future policies. The findings will help practitioners foresee opportunities for patient participation in value co-creation, meet patients' varying needs, decompose service offerings, mix and match components develop sets of rules as interfaces between service modules and design service packages on an ongoing basis.
Social implications
This study underscores the emergence of patient-centric care and may aid the design of processes that deliver health to the patient as a person.
Originality/value
This paper identifies and empirically validates relationships between healthcare service delivery processes and modular service delivery.
Keywords
Citation
Prakash, G. (2022), "Exploring enablers of modularity in healthcare service delivery", The TQM Journal, Vol. 34 No. 5, pp. 1448-1465. https://doi.org/10.1108/TQM-06-2021-0160
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited