Does employees' perception towards mobile human resource management application quality affect usage intention? A moderated-mediation analysis

Abstract

Purpose

Mobile human resource management application (mHRM app) has emerged as an innovative solution to manage human resources. However, the performance of the application is questionable, and hence, it is crucial to know employees' perception towards it. This study aims to explore employees' perceived service quality towards mHRM app using the moderated-mediation framework.

Design/methodology/approach

Data were collected from 265 Indian HR professionals using online questionnaire. The proposed hypotheses were examined using structural equation modelling and PROCESS Macro.

Findings

Results indicate that navigation and contact significantly affect employees' mHRM usage behaviour. Results also indicate that perceived values significantly mediates the association between perceived service quality and mHRM usage behaviour.

Practical implications

The findings of the study will help organisations in enhancing their employees' perceived service quality towards mHRM app.

Originality/value

This study contributes to the literature on human resource management, total quality management and cognitive-motivational-relational (CMR) theory.

Citation

Shankar, A. (2022), "Does employees' perception towards mobile human resource management application quality affect usage intention? A moderated-mediation analysis", The TQM Journal, Vol. 34 No. 1, pp. 145-159. https://doi.org/10.1108/TQM-03-2021-0094