Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies

Abstract

Purpose

This paper aims to investigate the differences between the certified and non-certified ISO 9001 construction companies in terms of construction projects' performance in Jordan.

Design/methodology/approach

Questionnaires were distributed to certified and non-certified construction organizations. These entities consist of contractor's consultants and owner representative organizations. In total, 86 valid responses were returned. Data were analyzed using Statistical Package for the Social Sciences (SPSS) using descriptive statistic tests, namely, multivariate analysis of variance (MANOVA) and analysis of variance (ANOVA).

Findings

The results clearly showed the positive effects of ISO 9001 certification on construction projects' performance in project management performance and project success. ISO-certified organizations have higher mean score in project management leadership, staff, policies, project life cycle and key performance indicators (KPIs) but not in partnership. Moreover, an ISO-certified organization shows higher project success.

Originality/value

Due to the dearth of research conducted in this area, this research highlights the management procedures, which impact the leading entities' performance in the construction field within Jordan.

Citation

Sweis, R.J. and Jaradat, M. (2022), "Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies", The TQM Journal, Vol. 34 No. 5, pp. 1341-1364. https://doi.org/10.1108/TQM-02-2021-0060