The influence of cost of quality on the performance of food manufacturing companies: an empirical study
ISSN: 1754-2731
Article publication date: 29 April 2021
Issue publication date: 10 June 2022
Abstract
Purpose
Due to the ever-increasing competitive and complex business environments, food manufacturing companies have to maintain high-quality products while simultaneously minimizing customers' costs. Cost of quality (COQ) plays a crucial role in enhancing companies' efficiency and reducing expenditures that can contribute to companies' competitive performance. This paper investigates the underlying relationship between the level of COQ practices adoption (prevention, appraisal, internal and external failure costs) and organizational performance in Palestinian food manufacturing companies (PFMCs).
Design/methodology/approach
A quantitative research methodology using a structured questionnaire collected data from 119 PFMCs. Partial least squares structural equation modeling was used to analyze collected data.
Findings
Results indicated that COQ adoption has a significant positive effect on the organizational performance of PFMCs. Besides, prevention, external and internal failure costs were all associated with a positive impact on organizational performance of PFMCs, whereas appraisal cost did not affect organizational performance.
Originality/value
This study is considered one of the first studies to investigate COQ practices' effect on organizational performance in food manufacturing companies in a developing country context. Thus, it adds significant value to the literature responding to calls to tackle competitiveness issues in current complex business environments.
Keywords
Citation
Ghunaim, N.M. and Jaaron, A.A.M. (2022), "The influence of cost of quality on the performance of food manufacturing companies: an empirical study", The TQM Journal, Vol. 34 No. 4, pp. 788-806. https://doi.org/10.1108/TQM-01-2021-0026
Publisher
:Emerald Publishing Limited
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