Making a tough personnel decision at Nova Waterfront Hotel
Publication date: 4 January 2016
Abstract
Synopsis
Laura Green, Director of Event Planning at the Nova Waterfront Hotel in Baltimore, had been through the hiring process many times. She was comfortable with Nova's selection and behavioral interviewing processes. They had only interviewed two candidates for the open senior event manager position, yet they had been discussing what decision to make for two and a half hours. Normally, these kinds of meetings wrapped up in 30 minutes with a clear consensus. Today, they were gridlocked, unable to agree on a path forward. Green suggested that they all “sleep on it.” They would get together first thing in the morning, when they were fresh, and decide what to do.
Research methodology
The data for this case were collected via personal interviews with employees of the hotel and from information on the company's website, other company resources, and publicly available information about the company. Only the hotel's name, parent company's name, and people's names have been disguised to protect the confidentiality and anonymity of the individuals. The author has no relationship to the host organization or protagonist.
Relevant courses and levels
This case is appropriate for an undergraduate or graduate course in Human Resources Management, Organizational Behavior, or Recruiting and Selection.
Theoretical bases
This case may be used to illustrate, analyze, and evaluate the selection process and interviewing approaches (e.g. behavioral interviewing). The importance of selection, best practices for selection, candidate assessment methods, best practices for candidate interviews, and common biases which affect the fairness of selection processes are reviewed.
Keywords
Acknowledgements
Acknowledgements
The names of the hotel, the parent organization, and the people have been changed to ensure confidentiality and anonymity.
This case and instructors' manual were presented at the North American Case Research Association Conference in New England.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision making. The author/s may have disguised names; financial and other recognizable information to protect confidentiality.
Citation
Foster, M.K. (2016), "Making a tough personnel decision at Nova Waterfront Hotel", , Vol. 12 No. 1, pp. 27-48. https://doi.org/10.1108/TCJ-06-2015-0014
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited