Scale development and validation of total quality and socially responsible management (TQSR-M) framework: dual competitive strategy for management
ISSN: 1747-1117
Article publication date: 18 May 2021
Issue publication date: 29 March 2022
Abstract
Purpose
This study aims to develop a valid and reliable scale for measuring an integrated total quality and socially responsible management (TQSR-M) model, which affects business excellence.
Design/methodology/approach
Data were collected through a questionnaire in two phases (first for scale development and second for scale validation purpose) from managers employed in Pakistan Stock Exchange (PSX) listed companies. The structural equation modeling technique (SEM) was used to develop and validate the measurement and structural model.
Findings
This study confirmed the empirical validation of the eight distinct dimensions (top management, strategic planning management, human resource management, supplier management, customer management, social/community management and environmental management) of TQSR-M. Moreover, the validation of the TQSR-M model is further confirmed by testing the relationship between TQSR-M and the hypothetically associated business performance variables through SEM.
Research limitations/implications
The measurement scale helps companies assess the TQSR-M model related to business excellence. It assists managers in identifying the factors for implementing total quality management (TQM) and corporate social responsibility (CSR) practices in their organization for developing TQM and CSR plans, policies and strategies.
Social implications
This study confirmed that combined TQM-CSR approaches are potential sources of achieving business excellence, sustainable competitive advantages and improving the quality of life of the workforce, local communities and the environment in particular and even of society in general.
Originality/value
Despite such studies exploring the association between TQM and CSR, it remains unclear how the integration of both the concepts develops. Academics and managers lack a tool to measure TQM-CSR together. Therefore, this study integrates both distinct areas of TQM and CSR into a single comprehensive model by developing a measurement scale.
Keywords
Acknowledgements
The authors extend their appreciation to the Deanship of Scientific Research at King Saud University for financing the study through the Research Center of College of Business Administration.
Citation
Khurshid, M.A., Alhidari, A.M. and Tabassum, S. (2022), "Scale development and validation of total quality and socially responsible management (TQSR-M) framework: dual competitive strategy for management", Social Responsibility Journal, Vol. 18 No. 3, pp. 573-596. https://doi.org/10.1108/SRJ-10-2020-0416
Publisher
:Emerald Publishing Limited
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