Refocusing Performance Management through Public Service Design?
Cross-Sectoral Relations in the Delivery of Public Services
ISBN: 978-1-78743-172-0, eISBN: 978-1-78743-171-3
Publication date: 29 January 2018
Abstract
Performance management is the ‘Achilles heel’ of many reforms and public management practices and requires changes. Governance in general and co-production in particular impose an organizational setting which requires rethinking performance management, which is still conceptually embedded in New Public Management paradigm. This chapter builds on the latest co-production framework and service-dominant logic and outlines new challenges for rethinking performance measurement and management. It also discusses how public service design (PSD) may interact with them. As a result the need to shift between performance control loops has been emphasized, suggesting that service design may significantly support internal ex-nunc performance management. Although it should be facilitated in addressing some of the performance challenges, an outline of a framework for appropriate method has also been proposed.
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Acknowledgements
Acknowledgements
This chapter presents research results within the project ‘Zarządzanie efektywnością i jakością informacji w jednostkach samorządu lokalnego w Polsce’, funded by the National Science Center, Poland, project no. 2016/21/D/HS4/00716. The authors thank the anonymous reviewers for their comments on this chapter.
Citation
Lewandowski, M. (2018), "Refocusing Performance Management through Public Service Design?", Cross-Sectoral Relations in the Delivery of Public Services (Studies in Public and Non-Profit Governance, Vol. 6), Emerald Publishing Limited, Leeds, pp. 1-21. https://doi.org/10.1108/S2051-663020180000006001
Publisher
:Emerald Publishing Limited
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