Bibliography
Understanding Reference Transactions: Transforming an Art into a Science
ISBN: 978-0-12587-780-0, eISBN: 978-1-84950-797-4
ISSN: 1876-0562
Publication date: 8 May 2002
Citation
(2002), "Bibliography", Saxton, M.L. and Richardson, J.V. (Ed.) Understanding Reference Transactions: Transforming an Art into a Science (Library and Information Science, Vol. 02), Emerald Group Publishing Limited, Leeds, pp. 191-194. https://doi.org/10.1108/S1876-0562(2002)0000002015
Publisher
:Emerald Group Publishing Limited
Copyright © 2002, Emerald Group Publishing Limited
- List of Tables and Figures
- Preface and Acknowledgments
- Introduction
- The Multilevel Nature of Reference Service
- Defining and Modeling Reference Service
- Evaluating and Measuring Reference Service
- Multilevel Modeling and Reference Service Evaluation
- Data Analysis and Findings
- Conclusions and Implications
- Systems Analysis of the Reference Process
- Appendix A:
- Appendix B:
- Appendix C:
- Appendix D:
- Bibliography
- Index