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The Transaction Error: Supplier’s Mistake in the Transaction

Trade Tales: Decoding Customers' Stories

ISBN: 978-1-78714-279-4, eISBN: 978-1-78714-278-7

Publication date: 28 November 2017

Abstract

Our supplier sends us wrong screws for the production of goods that our client needs. Due to the deadline we had agreed with our client, there was no time for us to find a new supplier. So we in Thailand requested the supplier, in question, in China to rectify their mistake by sending us the correct screws that we urgently need. At first they declined, but after I proved that it was their mistake, they grudgingly complied with my request.

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Acknowledgements

Acknowledgments

The author appreciates the editorial direction provided for revising this study by Tzung-Cheng (T. C.) Huan, National Chiayi University. Tzung-Cheng (T. C.) Huan is the author of the editorial commentary appearing at the end of this case study.

Citation

Klinjan, S. and Huan, T.-C.(.C.). (2017), "The Transaction Error: Supplier’s Mistake in the Transaction", Trade Tales: Decoding Customers' Stories (Advances in Culture, Tourism and Hospitality Research, Vol. 14), Emerald Publishing Limited, Leeds, pp. 57-62. https://doi.org/10.1108/S1871-317320170000014010

Publisher

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Emerald Publishing Limited