A time-based perspective on emotion regulation in emotional-labor performance
Research in Personnel and Human Resources Management
ISBN: 978-0-85724-125-2, eISBN: 978-0-85724-126-9
Publication date: 7 June 2010
Abstract
We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.
Citation
Duffy, M.K., Shaw, J.D., Hoobler, J.M. and Tepper, B.J. (2010), "A time-based perspective on emotion regulation in emotional-labor performance", Liao, H., Martocchio, J.J. and Joshi, A. (Ed.) Research in Personnel and Human Resources Management (Research in Personnel and Human Resources Management, Vol. 29), Emerald Group Publishing Limited, Leeds, pp. 87-113. https://doi.org/10.1108/S0742-7301(2010)0000029005
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited