Disappointed but still dedicated: when and why career dissatisfied employees might still go beyond the call of duty
ISSN: 0048-3486
Article publication date: 27 October 2020
Issue publication date: 29 June 2021
Abstract
Purpose
The purpose of this research is to examine how employees' experience of career dissatisfaction might curtail their organizational citizenship behavior, as well as how this detrimental effect might be mitigated by employees' access to valuable peer-, supervisor- and organizational-level resources. The frustrations stemming from a dissatisfactory career might be better contained in the presence of these resources, such that employees are less likely to respond to this resource-depleting work circumstance by staying away from extra-role activities.
Design/methodology/approach
The research hypotheses were tested with survey data collected from employees who work in the retail sector.
Findings
Career dissatisfaction relates negatively to organizational citizenship behaviors, and this relationship is weaker at higher levels of peer goal congruence, supervisor communication efficiency and organization-level informational justice.
Practical implications
For organizations that cannot completely eradicate their employees' career-related disappointment, this study shows that they can still maintain a certain level of work-related voluntarism, to the extent that they develop and hone valuable resources internally.
Originality/value
This study adds to extant research by detailing the contingent effects of a hitherto understudied determinant of employees' extra-role work behavior, namely, perceptions of limited career progress.
Keywords
Citation
De Clercq, D. and Belausteguigoitia, I. (2021), "Disappointed but still dedicated: when and why career dissatisfied employees might still go beyond the call of duty", Personnel Review, Vol. 50 No. 5, pp. 1336-1355. https://doi.org/10.1108/PR-05-2020-0365
Publisher
:Emerald Publishing Limited
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