Unwrapping senior consumers’ packaging experiences
Abstract
Purpose
The purpose of this paper is to investigate the experiences of older consumers with a range of product packaging.
Design/methodology/approach
The study uses qualitative diary research (QDR). Ten seniors recorded all their experiences with packaging over a two-week period. Using a frame narrative that views ageing as multidimensional, diary entries uncover rich data that goes beyond physical age-related issues.
Findings
In addition to physical problems with packaging, older adults experience psychological frustration and feelings of alienation. Social implications of dependence on others are also discovered, despite many being purchasers of up-market luxury products.
Research limitations/implications
The study is exploratory and due to its qualitative methodology findings cannot be generalised to the wider population. Nevertheless it provides a starting point for future research into packaging and senior consumers.
Practical implications
The study has implications for all managers who participate in planning and designing brand packaging and calls for them to work more closely with ergonomics and design professionals in order to better plan for the needs of a large and growing sector of the population.
Social implications
Findings suggest that the basic need to feed oneself is hampered by some packaging, which of course is detrimental to the quality of life of older adults.
Originality/value
Few studies consider packaging and older consumers and this is particularly true in the marketing literature. This is the first study to use QDR in this context, and as such has several advantages over recall studies. The study also makes a contribution to knowledge pertaining to vulnerable consumers.
Keywords
Acknowledgements
The author would like to thank Professor Tony Patterson and the anonymous reviewers for their helpful comments on earlier drafts of this paper.
Citation
Sudbury-Riley, L. (2014), "Unwrapping senior consumers’ packaging experiences", Marketing Intelligence & Planning, Vol. 32 No. 6, pp. 666-686. https://doi.org/10.1108/MIP-02-2013-0027
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited