Measuring parent satisfaction in youth mental health services
ISSN: 1361-9322
Article publication date: 6 April 2021
Issue publication date: 6 September 2021
Abstract
Purpose
Measuring parent satisfaction is regarded as essential but there is a paucity of research reporting on parental satisfaction with community youth mental health services. This study aims to examine parent satisfaction with Jigsaw – a primary care youth mental health service.
Design/methodology/approach
A measure of parent satisfaction was developed and administered to parents in 12 Jigsaw services over a two-year period (n = 510, age range: 28 to 70 years) when young people and parents were ending their engagement with these services.
Findings
Overall, parents had high levels of satisfaction with Jigsaw and their level of satisfaction did not vary depending on the parent or young person’s age and/or gender. Examination of qualitative feedback revealed three overarching themes relating to growth and change in young people, parents and their families; strengths of the service and; suggestions for future service development. Analysis of the psychometric properties of the measure provided evidence for a two-factor structure examining satisfaction with the intervention and outcomes and service accessibility and facilities.
Originality/value
This study represents one of the first efforts to measure parent satisfaction with primary care youth mental health services. It has resulted in the development of a brief measure that can be more widely administered to parents engaging with primary care youth mental health services.
Keywords
Acknowledgements
The authors would like to acknowledge all of the parents who participated in the study and the staff in Jigsaw services for their support in collecting data for the study. Jigsaw is a registered charity, initiatives are funded by philanthropic and government funds. The authors are or were at the time of conducting this research, used in Jigsaw.
Citation
O’Reilly, A., Donnelly, A., Rogers, J., Maloney, O., O’Brien, G. and Doyle, E. (2021), "Measuring parent satisfaction in youth mental health services", Mental Health Review Journal, Vol. 26 No. 3, pp. 213-225. https://doi.org/10.1108/MHRJ-04-2020-0024
Publisher
:Emerald Publishing Limited
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