Artificial intelligence chatbots in academic libraries: the rise of ChatGPT
ISSN: 0741-9058
Article publication date: 17 March 2023
Issue publication date: 16 May 2023
Abstract
Purpose
The study aims to investigate the potential of artificial intelligence chatbots in academic libraries along with the dangers associated with the technology.
Design/methodology/approach
Literature were sourced from Google scholar and Scopus database-indexed journals to assess the potentials and drawbacks of using ChatGPT (generative pretrained transformer).
Findings
The study found that ChatGPT can aid with technical and reader services such as answering basic reference inquiries, navigating the library website and assisting with research, cataloguing, classification and collection development. However, due to the risk of inaccurate query responses, misuse, limited comprehension, input limitation and technological reliance, it should be a complementary technology rather than a replacement for human librarians.
Originality/value
To the best of the author’ knowledge, this is one of the first articles reviewing the potential of ChatGPT in academic libraries.
Keywords
Citation
Adetayo, A.J. (2023), "Artificial intelligence chatbots in academic libraries: the rise of ChatGPT", Library Hi Tech News, Vol. 40 No. 3, pp. 18-21. https://doi.org/10.1108/LHTN-01-2023-0007
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited