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Organizational socialization strategies of interns transitioning to telecommuting work in uncertain times

Shien Chue (Centre for Research and Development in Learning, Nanyang Technological University, Singapore, Singapore)
Roger Säljö (Department of Education, Communication and Learning, University of Gothenburg, Goteborg, Sweden)
Priscilla Pang (Institute of Adult Learning, Singapore University of Social Sciences, Singapore, Singapore)
Yew-Jin Lee (Natural Sciences and Sciences Education Academic Group, National Institute of Education, Nanyang Technological University, Singapore, Singapore)

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 7 June 2024

Issue publication date: 24 June 2024

42

Abstract

Purpose

The study aims to examine how organizational socialization occurs for interns transitioning from onsite to telecommuting work, particularly in a context where traditional supports have been reduced due to the pandemic.

Design/methodology/approach

Drawing from interviews (n = 22) of undergraduates interning at advertorial and marketing firms, the study conducted a thematic analysis of workplace learning experiences of undergraduate interns─newcomers at the workplace when disruption of traditional ways of performing work activities occurred. In particular, the enforced telecommuting work-from-home arrangements due to the pandemic provided a unique setting for this study of internship learning in changing contexts. The analyses reveal differences in undergraduate interns’ experiences of organizational socialization when they were at the physical workplace as compared to when they had to work remotely.

Findings

Interns reported benefitting from structured onboarding, supportive peer systems, and regular face-to-face meetings with supervisors, which facilitated their socialization and understanding of workplace culture before the pandemic. However, as telecommuting became the norm during the pandemic, these experiences shifted. Interns adapted by engaging in digital interactions to mirror office dynamics, extending work hours due to blurred work-life boundaries, and independently seeking information in the absence of direct guidance. When adapting to digital communication and independent learning, interns faced challenges like longer working hours and reduced spontaneous interactions, indicating a preference for the traditional, in-person socialization methods of the pre-pandemic workplace.

Originality/value

This study provides insight into interns’ experiences during the global shift to hybrid work as a result of the pandemic, contributing fresh insights into organizational socialization processes amidst workplace disruptions. The conclusions offer valuable implications for future adaptive onboarding practices in educational and professional settings.

Keywords

Acknowledgements

Funding: This work was supported by the Workforce Development Applied Research Fund (WDARF), a national-level fund offered by the Skills Future Singapore Agency under Grant [GA18-06].

Citation

Chue, S., Säljö, R., Pang, P. and Lee, Y.-J. (2024), "Organizational socialization strategies of interns transitioning to telecommuting work in uncertain times", Journal of Workplace Learning, Vol. 36 No. 5, pp. 301-318. https://doi.org/10.1108/JWL-12-2023-0190

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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